Seasonal Merchandising Service Associate
Company: Lowes
Location: Castle Rock
Posted on: April 28, 2024
Job Description:
Your Impact
All Lowe's associates deliver quality customer service while
maintaining a store that is clean, safe, and stocked with the
products our customers need. As a Seasonal Merchandising Service
Associate you could be assigned to multiple areas of the store and
could have responsibility in Plant Service as outlined below, this
means: (1) Being friendly and professional, and engaging vendors
and associates to meet store needs, (2) Ensuring signage, pricing
information, and displays are accurate so that merchandise is easy
to locate, and (3) Creating visually appealing product selections
that are safe, clean, and easy for customers to access. The
Seasonal Merchandising Service Associate (MSA) completes
merchandising resets and service-related projects accurately, on
time, and in accordance with merchandising and safety standards. To
be successful, this associate must be able to follows detailed
project instructions. The Seasonal MSA builds displays, processes
damaged products, rotates and prices stock, resolves project issues
or questions, checks third party work completion, and provides
proof of project completion. One of the assigned areas of this role
is in Plant Service. Seasonal MSA Plant Service is primarily
responsible for overseeing execution of all assigned Live Nursery
merchandising service responsibilities and maintenance activities.
This involves working outside in the garden center, ensuring
merchandise is stocked, fronted, and priced according to
plantograms and store-specific merchandising standards (e.g.,
stock, displays, promotion space). The Seasonal Merchandising
Service Associate works closely with the Merchandising Service
Manager, Merchandising Service Associate- Plant Service Lead, Store
Departmental Associates and store leaders to confirm priorities and
needs (e.g., materials, supplies, time) while also providing
ongoing service updates and feedback. The Seasonal MSA is required
to maintain a safe and secure work environment by conducting daily
safety reviews, noting hazards, keeping store areas clean and
organized, and monitoring for potential theft or security risks.
Travel Requirements: This role does not require regular travel;
however, this role may need to travel on occasion to meetings,
trainings, or to support neighboring stores.
What you will do
- Customer Service
- Provides SMART customer service at all times through the daily
execution of Lowe's customer service policies, procedures and
programs
- Builds relationships with vendors by providing direction and
checking to ensure merchandise resets are completed according to
Lowe's specifications
- Collaborates with the Merchandising Service team and Manager by
communicating project priorities, schedule, and project needs
(e.g., materials, supplies, time)
- Analyzes metrics and provides feedback on project execution and
in-store service to store, market, and corporate leaders
- Although majority of time of time will be spent in activities
that do not involve the direct interaction with customers, the
individual in this role is expected to engage with customers when
the opportunity arises. This includes:
- Understands customers' needs and assists in locating,
demonstrating, selecting, carrying, and/or loading merchandise
- Engage with customers to understand his/her needs and assists
in locating, demonstrating, selecting, carrying, and/or loading
merchandise
- Listens to and responds knowledgeably and promptly to customer
and employee questions by taking them to areas of the store and
walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock,
special order merchandise, feature benefits, application, and
warranty information related to Lowe's programs
- In-stock
- Moves or replaces beams and grids, rotates stock, builds
products, and displays products and support materials using power
equipment (e.g., lifts, order pickers) per reset and/or project
instructions and processes
- Identifies damaged products, removes them from the shelves,
delivers them to Return to Manufacturer (RTM) area, and signs off
on the products as defective
- Verifies buyback items and ensures they are pulled, prepped,
and ready for shipping
- Identifies damaged or missing signage, displays, and collateral
and orders replacements in accordance with merchandising standards
and planogram details
- Confirms that product pricing information is visible and clear
and resolves/replaces any missing pricing labels
- Updates/validates wayfinding and product location signage as
well as digital maintenance of this information throughout the
store
- Ensures cross merchandise, side stack products, j-hooks and
gravity feed bins are placed appropriately, helping to drive add-on
sales
- Works with store leadership to stage clearance and damaged
merchandise for quick sale
- Sorts products in bins, drawers and boxes to ensure that they
are in the proper location
- Merchandise to plantogram, price, color block and place plants
as they arrive
- Fill plant racks onto plant tables per plantogram to grand
opening ready standards
- Clean and Safe Stores
- Reviews, completes, and enters completion details (when, what,
amount of time spent, taking and uploading photographs to confirm
servicing completion, etc.) for all assigned merchandise reset,
service, and maintenance tasks
- Ensures all reset displays are safe and in working order and
repaired/replaced as needed
- Repairs/seals damaged packaging and boxes including peg-hook
items
- Removes all trash, moves cardboard boxes to the bailer, and
moves plastic wrap and other debris to the compactor
- Replaces light bulbs and alerts the appropriate contact when
additional maintenance issues are noted (lights out, painting,
etc.)
- Detects common signs of shoplifting, theft, and other security
risks, and promptly communicates them to management and/or Asset
Protection
- Ensures compliance with housekeeping standards and programs
(e.g., Zone Recovery) to maintain cleanliness and organization of
store and working areas
- Maintains a safe and secure work environment, which may include
conducting daily safety reviews, noting hazards, keeping aisles
clear, and securing doors and gates
- Adheres to all safety requirements relevant to one's regular
job duties: top stock safety, reinstalling safety cables, use of
aisle blockers, a tether line on power equipment, spotters, and
safety devices
- Operates store equipment as needed depending on one specific
role and department (e.g., Zebra phone, telephone, paging system,
copiers, fax machines, computers, CCTV surveillance system, key
cutter, panel saw, paint mixer, flooring cutters, compacter
baler)
- In addition to the above responsibilities, this individual is
held accountable for other duties as assigned
- Maintain point-of-sale signage including bin plus beam label
stock ensuring all bin locators are placed and price changes are
activated
- Audit and update pricing labels inside and outside the store to
ensure accuracy
- Follow state-specific guidelines on price changes (Pricing
Policy SF-06)
- Individual Contributor
Required Qualifications:
- High School or GED General Studies
Preferred Qualifications:
- Less than 1 year 6 Months of Lowe's sales floor experience
- Less than 1 year 6 Months of Experience performing product
merchandising tasks including reading planograms and plantograms,
setting up and tearing down displays
- Less than 1 year 3 Months of Experience operating power
equipment such as lifts, order pickers, and similar equipment
- Ability to read, write, and perform basic arithmetic (addition,
subtraction)
- Ability to work overnight and weekends as required
- Ability to utilize web based computer programs to accomplish
assigned tasks
- Working knowledge of basic tools needed for the job (e.g., hand
tools, drills, saws)
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNEĀ® 50 home
improvement company serving approximately 17 million customer
transactions a week in the U.S. With total fiscal year 2022 sales
of over $97 billion, approximately $92 billion of sales were
generated in the U.S., where Lowe's operates over 1,700 home
improvement stores and employs approximately 300,000 associates.
Based in Mooresville, N.C., Lowe's supports the communities it
serves through programs focused on creating safe, affordable
housing and helping to develop the next generation of skilled trade
experts. For more information, visit Lowes.com.
Pay Range for CA, CO, HI, NJ, NY, WA: $18.00 - $18.75 per hour
Starting rate of pay may vary based on factors including, but not
limited to, position offered, location, education, training, and/or
experience. For information regarding our benefit programs and
eligibility, please visit our benefits page.
This job will be posted for at least 5 days, starting on:
04/25/2024
Lowe's is an equal opportunity employer and administers all
personnel practices without regard to race, color, religious creed,
sex, gender, age, ancestry, national origin, mental or physical
disability or medical condition, sexual orientation, gender
identity or expression, marital status, military or veteran status,
genetic information, or any other category protected under federal,
state, or local law.
Pay Range for CA, CO, HI, NJ, NY, WA: $18.00 - $18.75 per hour
Starting rate of pay may vary based on factors including, but not
limited to, position offered, location, education, training, and/or
experience. For information regarding our benefit programs and
eligibility, please visit
https://talent.lowes.com/us/en/benefits.
Keywords: Lowes, Arvada , Seasonal Merchandising Service Associate, Hospitality & Tourism , Castle Rock, Colorado
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