Guest Services Agent - Part Time
Company: Aloft
Location: Aurora
Posted on: April 28, 2024
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Job Description:
City, State:Aurora, ColoradoThe purpose of a GUEST SERVICE AGENT
is to serve as the primary contact for all guests throughout their
stay and effectively and efficiently check guests in and out of the
hotel.ESSENTIAL DUTIES AND RESPONSIBILITIES:Operate the front desk
according to standard operating procedures and with exceptional
guest service.Operate with accuracy the reservation system,
check-in and checkout system and credit card system, following all
safety and security procedures.Check registration (folio) cards for
completeness, accuracy, and legibility. Maintain accurate cash
sheet. Responsible for cash drawer balancing.Operate the
switchboard and disperse calls as required by your shift. Take
guest messages and faxes with accuracy, always noting the date and
time of message. Repeat message back to caller to assure the
accuracy of the message. Use message light to tell guests that they
have a message waiting.Know emergency procedures and how to
respond.Never say a guests room number out loud.Be knowledgeable of
hotel promotions.Know room rate. Also know the amenities of the
rooms so you can inform guests of what to expect in their rooms.
Know physical makeup of building-exterior and interior. Know where
the closest shopping, convenience store and gas station is.Complete
daily reports, audits correspondences etc. as required by your
shift.Keep lobby and office area clean at all times,Set wake-up
calls as dictated by your shift. Prepare room status sheet for
housekeeping and update housekeeping on rooms available to clean as
guests checkout or leave for the day. Take and confirm credit cards
for validity and acceptability. Lock and secure area if leaving the
front desk, even if it is for a moment!Create incident reports for
guest injuries / issues when required.Answer all calls within three
(3) rings. All calls are to be answered in a scripted manner.Take
and record reservations with accuracy. Confirm as requested.Resolve
guest complaints.Maintains regular attendance, is consistently on
time, and observes prescribed work, break and meal periods in
compliance with standards.Maintains high standards of personal
appearance and grooming, which include compliance with the dress
code.Performs any other duties as requested by
supervisor.Reasonable accommodations may be made to enable
qualified individuals with disabilities to perform the essential
duties of the position.DESIRED COMPETENCIES, WORK SKILLS, AND
KNOWLEDGETo perform the job successfully, an individual should
demonstrate the following competencies. Other competencies may be
required.Associate demonstrates a high QUALITY of work:Demonstrates
accuracy and thoroughness.Monitors own work to ensure
quality.Provides the best possible service to clients and
customers.Associate demonstrates acceptable PRODUCTIVITY
standardsMeets or exceeds productivity standards.Produces adequate
volume of work efficiently in a specific time.Associate
demonstrates excellent CUSTOMER SERVICE SKILLSResponds to requests
for service and assistance.Demonstrates the desire and ability to
provide high quality service to both internal and external
customers.Solicits customer feedback to improve service.Associate
demonstrates INITIATIVEAsks for and offers help when
needed.Includes appropriate people in decision-making.Associate
demonstrates ACCOUNTABILITY for their job performanceTakes
responsibility for own actions.Performs work with little or no
supervision; works independently.Can be relied upon regarding task
completion and follow up.EDUCATION AND EXPERIENCE REQUIREMENTS:One
year certificate from college or technical school; or three to six
months related experience and/or training; or equivalent
combination of education and experience.Ability to read and
comprehend simple instructions, short correspondence, and
memos.Ability to write simple correspondence.Ability to speak
English fluently.Ability to interpret and perform basic computer
and POS system functions.WORK ENVIRONMENT:The work environment
normally entails the following: Indoor work environment May be
exposed to and use of cleaning chemicals throughout the shift
Minimal to moderate noise levels consistent with hotel
environmentTop of FormPHYSICAL DEMANDS:During the course of
performing the physical demands of this position, associates are
expected to observe and adhere to safety and security procedures,
promoting a safe work environment.The physical activity normally
entails the following attributes.Position is expected to: Stand
more than 2/3 of the time Walk less than 1/3 of the time Sit less
than 1/3 of the time Lift up to 15 lbs Push / pull up to 10
poundsOur company does not discriminate against its associates or
applicants because of race, color, religion, sex, pregnancy,
national origin, ancestry, age, marital status, sexual orientation,
veteran status, physical or mental disability or medical condition.
Equal employment opportunity will be extended to all persons in all
aspects of the employer-associate relationships, including
recruitment, hiring, advancement, compensation, benefits, training,
promotion, transfer, discipline, layoff, recall and termination.
Every reasonable accommodation will be made for disabled
associates.Resumes and applications for employment will be
evaluated on the basis of qualifications to meet the requirements
of the position and ability to perform the requirements of the
position.by Jobble
Keywords: Aloft, Arvada , Guest Services Agent - Part Time, Sales , Aurora, Colorado
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