Operations Manager
Company: Floor & Decor Holdings, Inc.
Location: Arvada
Posted on: August 1, 2022
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Job Description:
PURPOSEThis position is responsible for all aspects of store
operations, which include providing an exceptional shopping
experience to every customer through established company guidelines
concerning sales, customer service, and associate education.
Ensures the store is a safe workplace and provided a safe shopping
experience, while maximizing company profitability by managing the
store operations.MAJOR RESPONSIBILITIESOperationsDemonstrated
ability to read and review a profit and loss statement to identify
areas of improvementDemonstrated ability to utilize computer and
point of sale systems to maintain accurate inventory and manage the
cycle count processMaintain inventory integrity by supervising the
cycle count and inventory counting processesAssist the General
Manager in handling store level human resources or loss prevention
issues as necessarySupervise the cashing handling practices and
ensure necessary communications to the corporate finance
departmentCoordinate facility management to guarantee the safety
and security of customers and employeesAssist the General Manager
in staying within budget with respect to controllable expenses and
drive profitabilityEnsure brand standards and operating standards
meet or exceed expectations to support brand consistencyEnsure
store presentation standards are achieved and maintainedCustomer
ServiceAssist the General Manager in supporting, modeling, and
enhancing seamless customer service focus by creating an
environment that is friendly, helpful, knowledgeable and quick for
customers and co-workersEngage customer focus during the pick-up
and check-out processHandle claims and other KCM/MOD duties as
neededEnsure maximum scheduling coverage especially during peak
traffic periodsInterface with corporate headquarters
employeesAdministrativeRecord-keeping and reporting of inventory,
HR related matters and cash office recordsEnsure web orders are
shipped out including samples (e-commerce)Manage checkbook for P
and assist the CEM with operational budget/spending and
adherenceAssist the stales team with resets, displays and display
credits (merchandising)Administer W/C matters and associated claims
and maintains OSHA logs in coordination with the Store Support
CenterWarehouse/LogisticsDirect/supervise truck appointments,
communicate scheduling and manage scheduling issues
(logistics)Assist with customer pick-ups, auditing storage and
maintaining pre-sales/FDXInvolved in sales reset in accordance with
warehouse team (pack-out/overnight)ManagementReview and assess the
performance of associates on a timely basisTrain, develop,
supervise and define workload associatesEnsure store adheres to
COP/SOPsManage direct reports to ensure performanceMonitor
associate retention and career development; communicate ideas to
General ManagerAddress and document unsatisfactory performance and
policy violations of associates through administration of
disciplinary action and performance counselingEnsure compliance to
scheduling, hiring, payroll and business planning processesMonitor,
maintain and follow company policies; support company expectations
and systemsAvailable to open and/or close the store in an effective
mannerPerform additional managerial duties as necessaryMINIMUM
ELIGIBILITY REQUIREMENTS3-5 years retail management experience and
proven ability direct operationsAbility to perform in a high
volume, highly complex locationAbility to demonstrate initiative
and be a self-starterDemonstrated proficiency in recruiting,
hiring, and training associatesExcellent communication,
interpersonal and analytical skillsAbility to exercise independent
discretion and judgment in managing a fast-paced environment
adapting to change with a sense of urgencyMust possess excellent
customer service skills and work well under pressureWORKING
CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)Occasional travel may be
required including air and car travelWhile performing the duties of
this job, the employee is frequently exposed to a warehouse
environment and moving vehicles. The noise level in the work
environment is typically quiet to moderatePHYSICAL/SENSORY
REQUIREMENTSPhysical Work - Ability exert 30 - 60 pounds of force
occasionally, and or 20-30 pounds of force frequently, and/or
greater than negligible up to 20 pounds of force constantly to
lift, carry push, pull, or otherwise move objects. The employee is
often required to use their hands and fingers, to handle or feel.
The employee is frequently required to stand, walk, reach with arms
and hands, climb or balance, and to stoop, kneel, crouch or
crawl.NOTE: All duties and responsibilities listed are considered
to be essential job functions and requirements, and are subject to
possible modification to reasonably accommodate individuals with
disabilities. Marginal functions of the position (those that are
incidental to the performance of fundamental job duties) have not
been included. However, the omission of specific statements of
duties does not exclude them from the position if the work is
similar, related or logical assignment to the position.This job
description does not constitute an employment agreement between the
employer and the employee, and is subject to change by the employer
as the needs of the business and requirement of the job
change.Store HoursMonday - Friday 7:00 AM - 7:00 PMSaturday 8:00 AM
- 7:00 PMSunday 10:00 AM - 6:00 PMBenefits & RewardsBonus
opportunities at every levelCareer advancement
opportunitiesRelocation opportunities across the country401k with
discretionary company matchEmployee Stock Purchase PlanReferral
Bonus ProgramCorporate Discount ProgramsMedical, Dental, Vision,
Life and other Insurance Plans (subject to eligibility
criteria)Equal Employment OpportunityFloor & Decor is an equal
opportunity employer and is committed to equal opportunity for all
associates and applicants. F recruits, hires, trains, promotes,
compensates and administers all personnel actions without regard to
race, color, religion, sex, sex stereotyping, pregnancy (which
includes pregnancy, childbirth and medical conditions related to
pregnancy, childbirth or breastfeeding), gender, gender identity,
gender expression, national origin, age, mental or physical
disability, ancestry, medical condition, marital status, military
or veteran status, citizenship status, sexual orientation, genetic
information or any other status protected by applicable law.This
policy applies to all areas of employment, including recruitment,
testing, screening, hiring, selection for training, upgrading,
transfer, demotion, layoff, discipline, termination, compensation,
benefits and all other privileges, terms and conditions of
employment. This policy and the law prohibit employment
discrimination against any associate or applicant on the basis of
any legally protected status outlined above.Pay Range$19.81 -
$35.70
Keywords: Floor & Decor Holdings, Inc., Arvada , Operations Manager, Executive , Arvada, Colorado
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