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Director Of Technology

Company: Sounds True
Location: Louisville
Posted on: November 20, 2019

Job Description:

Director of TechnologySounds True, a spiritually-based, multimedia publishing company, was founded with amission to disseminate spiritual wisdom and help Wake Up the World. - Weare looking for a Technology Director to lead our overall IT strategic visionat our offices in Louisville, CO. - Thisrole will oversee our technology managed service partnership and execution oftechnology solutions which span complex business operations, data, security andinformation services. This role will work with various business units andsupport teams to leverage Sounds True content, user information and overallbusiness performance analytics. This person will be a critical member of SoundsTrue's leadership team, reporting to the CEO, and be responsible for scalingour business and stabilizing our technical infrastructure to help share ourhigh quality content with the world.TheDirector of Technology drives all technology decisions with a goal of improvingprofitability and maintaining exceptional quality, demonstrates leadershiparound internal technical evaluations and prototype builds, owns technicalproblem solutions to solve core issues from repeating and assess risks, managesthe technology budget and drives cost reduction initiatives. - He/she partners with technology consultantsto stay ahead of emerging technologies and keep us competitive, and overseesour managed service program with various consultants, integrators and contractorsto drive high performance. - - -Essential Responsibilities and Duties - - - - - - - -Innovation: Create and execute the overall IT architecture forSounds True which will guide the technical vision, lifecycle and roadmap toassist all aspects of our customers and internal operations. - Includessupporting growth of new business lines and migrating Sounds True existingproducts to stable technology platforms, software and systems. - - - - - - - -Leadership: Vital member of our leadership team, reporting to theCEO and responsible for leading the Technology divisions of Tech Ops andApplication Engineering in scaling rapid growth with solid profitability. - - - - - - - - - -Decision Leader: - Commitment to effectively solve problemsquickly with workarounds as needed, while determining the root cause toimplement changes to stop the issue(s) from repeating in the future. - - Ability to think creatively, seek input and feedback from others whenseeking possible solutions. Experienced using a decision-making matrix at ateam, stakeholder and executive level. - - - - - - - - - - -Implementation (Application Engineering): Maintain, implement andimprove existing e-commerce website, customer digital library, course/learningplatform, ERP, data warehouse and other commercial-off-the-shelf (COTS) andinternal custom systems. - - - - - - - -Automation: Partner with theOperations Scalability VP to evaluate, recommend and implement business systemsolutions for short and long-term operational improvement and automation.Collaborate with business units to ensure integration and efficiency oftechnology solutions and security initiatives - - - - - - - -Cost Analysis: Collaborate with various internal organizations todefine and accomplish financial objectives, including forecasts, budgeting, andtrending analysis. - Drive and oversee ROI analysis, financial forecastingand costs related to IT support and services - - - - - - - -Managed Services and Operational Performance Enforcement: Own theinternal technical problem escalation process, including off hours problemresolution, to resolve technical issues within agreed time frames. - Thisincludes brainstorming solutions, troubleshooting and creating/implementingrecommendations. - Execute, monitor andenforce the IT governance, incident investigations, service level agreements(SLA's), standards and policies across the organization. - Oversee managedservice partnership, performance metrics and costs; conduct annual audits andevaluation of services as compared to other consulting services in thearea. - - Provide technical leadershiparound Tier 1 - III managed IT services. - - - - - - - -Internal Software Management (Tech Ops IT): - Developrequirements for workflow processes for internal software platform using bestpractices from continuous improvement methodologies. Researches, recommends andimplements strategies and/or hardware/software enhancements to increaseemployee productivity by studying organization goals, strategies. - - - - - - - -Risk Analysis and Recovery: - Oversee information systemssecurity including creating a policy and risk management framework includingvulnerability management and threat analysis. - Ensures corporate ITactivities are well-planned and on track. - - - - - - - - - -Data Analytics: - Support Ops Scalability in rolling out aData Warehouse across the company, including continuous improvement around automatingfinancial, marketing and customer data metrics pulling andanalysis. - - - - - - - - - - -Team Player: Collaborate with Operations, PMO (Productmanagement), UX, Technical Project Management, Customer Service, Marketing andother business units to deliver a best-in-class customer experience. -Servant people leader; lead, mentor, and develop a team of employees,contractors and partners to effectively deliver services for internal teams aswell as end customers.Educationand Formal Training - - - - - - - -Bachelor's degree in Computer Science, Computer Engineering,Information Systems, Technology or related discipline preferred - - - - - - - -Training in Agile Development, SCRUM, Lean Principles, Six Sigma,or other continuous improvement methodologies preferredQualificationsand Skills - - - - - - - -6+ years of IT experience - - - - - - - -3+ years of IT Management/Directorship experience managing /leading teams composed of service desk, infrastructure support and applicationdevelopers. - - - - - - - - - -Strong track record of leadership, especially overseeing and developingpeople and teams with a "servant leadership" - practice - - - - - - - -Demonstrated success in collaborative style decision making,mentoring and coaching team members for professional growth - - - - - - - -Ability to work under pressure, sometimes with competing deadlines - - - - - - - -Experience with budgeting, ROI, forecasting, yearly reviews ofstaff, purchasing, project proposals, strategic planning and vendor managementTechnologyand System Architecture - - - - - - - -Expertise leading technology projects using best practice projectmanagement tools - - - - - - - -Subject matter expertise in workflow automation and continuousimprovement of systems and processes - - - - - - - -Experience with website technologies and relational databasepreferred - - - - - - - -Advanced knowledge of IT systems, network administration, networksecurity, network protocols, database frameworks, and cybersecurity methods foran eCommerce company preferred - - - - - - - -Analytical mindset; ability to evaluate technology solutions usingvalues-based rigor - - - - - - - -Awareness of legal and regulatory compliance for IT systems - - - - - - - -Understanding of Windows 10, Microsoft Office 365, Google Suite,Windows Server 2012, TCP/IP, application and software development, businessanalysis, management, basic network troubleshooting, hardware troubleshootingSounds True is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We offer an excellent working environment and great benefits. To learn more about us, visit -. To apply, please send a letter of interest with your resume and salary requirements to -HR@.

Keywords: Sounds True, Arvada , Director Of Technology, Executive , Louisville, Colorado

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