Supervisor Medical Assistant Certified
Company: STRIDE COMMUNITY HEALTH CENTER
Location: Arvada
Posted on: May 6, 2022
|
|
Job Description:
Job DetailsJob LocationWest Arvada - Arvada, COPosition TypeFull
TimeSalary Range$19.50 - $21.47 In an aim to help keep our
patients, staff, and communities safe, STRIDE requires that all
hired employees be fully COVID-19 vaccinated and to obtain an
annual flu shot. STRIDE CHC employees are also required to be
screened for tuberculosis and to complete a PPD test. General
Purpose: In order to provide quality care to the STRIDE patient
population, the MA Supervisor provides monthly training and
coaching for all Medical Assistant team members while serving as
the liaison to MA Supervisors daily work will consist of 50%-75%
clinical site support to clinic Medical Assistants and Providers
and 25%-50% administrative duties. Essential
Duties/Responsibilities:Supervisor:Collaborate with Clinical
Manager and Medical Clinic Site Managers (CSM), in establishing,
implementing and maintaining quality patient care, to improve
quality metric standards and to meet the external client
expectations. Involving the care in the care team in the QA/PI
process, (NCQA-PCMH TC07)Monitors the process within the care team
to ensure the team is presenting appropriate communication on
implications of care costs to the patient and when indicated a care
manager referral/consultation for assistance on payment options
associated with treatment (radiology, lab, vaccines, and durable
medical equipment). (NCQA-PCMH CC13)Coordinates with the care team
(MAs, Care Managers, Referral Specialists) to ensure lab, imagery,
and specialty consultations and/or test results are tracked,
documented, and notifications are sent to the PCP. (NCQA-PCMH CC01,
CC04)Day-to-day direct training/supervision/coaching of all Medical
Assistants; including performance appraisals, in consultation with
Clinical Manager and CSM.Review and monitor Medical Assistant
desktops, flags and secure messaging. This includes ensuring that
referrals are communicated and tracked. This must be coordinated
with panel manager, care manager, and/or referral specialist.
(NCQA-PCMH CC04) Responsible for assessing and documenting monthly
Medical Assistant competencies for each MA under his/her
charge.Provide training and first level support as a patient
services liaison to research issues surrounding complaints,
billing, registration, and communicates findings to manager.Directs
the work of assigned MAs and demonstrate thorough knowledge of all
SOPs involving staff, patient regulations including (HIPAA) and
on-going clinic specific center regulations.Assists Clinic Manager
with schedule efficiency, coordinating vacation requests and ill
calls to ensure appropriate clinic coverage.Supports Clinic Manager
by understanding, clearly communicating and monitoring policies,
procedures, processes, workflows, logs, manuals, and duties
associated with back office system maintenance and
compliance.Ensure Open and Closing duties are completed and
understands quality controls in the laboratory.Ensure all back
office manuals and logs are maintained.Has knowledge of the
quarantine process.Knowledge of storage, handling, ordering and
Recon of VFC (Vaccine for Children)Serve as the central contact for
back office supply ordering.Conducts daily pharmacy counts.Medical
Assistant:Welcomes patients by greeting them, in person or on the
telephone; answering or referring inquiries.Prepares patients for
the health care visit by directing and/or accompanying them to the
examining room; providing examination gowns and drapes; helping
them to position themselves for the examination and/or treatment;
arranging examination rooms instruments, supplies and
equipment.Verifies patient information by interviewing patient;
reviewing and/or recording medical history; taking vital signs;
confirming purpose of visit or treatment.Supports patient care
delivery by helping health care providers during examinations;
preparing laboratory specimens; performing standing orders;
complete EKG/ECG per provider instruction; performing basic
laboratory tests on the premises; disposing of
biohazard/contaminated supplies; sterilizing medical instruments;
administering medications on the premises; appropriately forwarding
drug refills to a medical provider as directed; drawing blood;
ensure exam rooms are clean, prepared and stocked for receiving
patients; removing expired supplies.Educates patients by providing
medication and diet information and instructions per provider
direction; answering patient questions as appropriate and
forwarding appropriate questions to their provider or other staff
member as appropriate.Completes records by recording in EMR.Keeps
supplies ready by inventorying stock; placing orders; verifying
receipt.Keeps equipment operating by following operating
instructions; troubleshooting breakdowns; maintaining supplies;
performing preventative maintenance as appropriate; informing
supervisor when repairs or additional equipment is needed.Maintains
safe, secure and healthy work environment by following and
enforcing standards and procedures; complying with legal
regulations; appropriately responding to emergency codes;
communicating safety issues/concerns timely and
appropriately.Maintains patient confidence and protects operations
by keeping patient care information confidential.Serves and
protects the practice by adhering to professional standards,
policies/procedures, federal, state, and local requirements,
accreditation standards, maintains active MA Certification and
CPR.Updates job knowledge by participation in educational
opportunities; reading professional publications; maintaining
personal networks; participating in professional
organizations.Leadership Responsibilities:Organize workflow and
ensure that employees understand their duties or delegated
tasksMonitor employee productivity and provide constructive
feedback and coachingReceive complaints and resolve
problemsMaintain timekeeping and personnel recordsPass on
information from upper management to employees and vice versa.Hire
and train new employeesEnsure adherence to legal and company
policies and procedures.Non-Essential Duties/Responsibilities
Attends all staff meetings and all other meetings as assigned.A
successful candidate will possess the following education or formal
training: Education or Formal Training: High school diploma or GED
required. Graduation from an approved Medical Assistant Program
required. Current Certification from recognized certification
agency required. A successful candidate will possess experience:
Experience: Minimum of 3 years as a Medical Assistant required.
Supervisory experience preferred, medical office experience
strongly preferred.Knowledge, skill and ability: Ability to
interact positively and build rapport with patients, coworkers
and/or external contacts.Ability to work independently and organize
work in a manner that ensures accuracy and efficiency.Ability to
work from procedure manuals.Ability to demonstrate the capability
to effectively and sensitively respond to the needs and concerns of
the full range of STRIDEs diverse patient population.Customer
service skills, including the ability to diffuse upset
patients.Skill in using a variety of computer software including
but not limited to the internetand MS Office Products and
Electronic Health Records (EHR). Ability to handle sensitive
information ethically and responsibly.Ability to protect the
confidentiality of patient, employee and business
information.Ability to perform basic math.Material and equipment
directly used: Computer, printer, multi-line telephone systems, fax
machine, copy machine, Microsoft Office Outlook, EHR, autoclave,
centrifuge, hemocue, glucometer, nebulizer, EKG machine,
pulseoximeter, oxygen cylinder, stethoscope, blood pressure cuff,
waived and moderate complex lab test kits, fetal doppler and
electronic thermometer.Working environment/physical activities:
Office environment within a clinical setting. Enters data into
computer programs via computer, mouse and keyboard.
Moves/transports objects up to 25 lbs frequently and up to 75lbs
occasionally. Communicates information to others. Discerns/analyzes
information from others to assist in decision making.Join Us.
Together We Improve lives.STRIDE conducts a background check,
including criminal history, education, license and certification.
STRIDE recognizes and appreciates the rich array of talents and
perspectives that equal employment and diversity can offer our
organization. STRIDE is committed to making all employment
decisions based on valid requirements. No applicant shall be
discriminated against in any terms, conditions or privileges of
employment or otherwise be discriminated against because of the
individual's race, creed, color, religion, gender, national origin
or ancestry, age, mental or physical disability, sexual
orientation, gender identity, genetic information or veteran
status. STRIDE does not discriminate against any "qualified
applicant with a disability" as defined under the Americans with
Disabilities Act and will make reasonable accommodations, when they
do not impose an undue hardship on the organization.We
Offer:Medical, Dental, and Optional Vision Insurance. Paid-Time-Off
(PTO). Company Paid Life Insurance. A 401K retirement savings plan
& match! Flexible Spending Account (FSA) and Dependent Care
options. A successful candidate will live STRIDE ICARE
values:Integrity doing the right thing even when no one is
watching.Compassion meeting the patient where theyre at with
empathy.Accountability doing what we say were going to do.Respect
showing attention to human dignity.Excellence having a growth
mindset; striving to learn more and practice continuous
improvement.
Keywords: STRIDE COMMUNITY HEALTH CENTER, Arvada , Supervisor Medical Assistant Certified, Healthcare , Arvada, Colorado
Click
here to apply!
|