Supervisor Medical Assistant Certified

Company: STRIDE COMMUNITY HEALTH CENTER
Location: Arvada
Posted on: May 6, 2022

Job Description:

Job DetailsJob LocationWest Arvada - Arvada, COPosition TypeFull TimeSalary Range$19.50 - $21.47 In an aim to help keep our patients, staff, and communities safe, STRIDE requires that all hired employees be fully COVID-19 vaccinated and to obtain an annual flu shot. STRIDE CHC employees are also required to be screened for tuberculosis and to complete a PPD test. General Purpose: In order to provide quality care to the STRIDE patient population, the MA Supervisor provides monthly training and coaching for all Medical Assistant team members while serving as the liaison to MA Supervisors daily work will consist of 50%-75% clinical site support to clinic Medical Assistants and Providers and 25%-50% administrative duties. Essential Duties/Responsibilities:Supervisor:Collaborate with Clinical Manager and Medical Clinic Site Managers (CSM), in establishing, implementing and maintaining quality patient care, to improve quality metric standards and to meet the external client expectations. Involving the care in the care team in the QA/PI process, (NCQA-PCMH TC07)Monitors the process within the care team to ensure the team is presenting appropriate communication on implications of care costs to the patient and when indicated a care manager referral/consultation for assistance on payment options associated with treatment (radiology, lab, vaccines, and durable medical equipment). (NCQA-PCMH CC13)Coordinates with the care team (MAs, Care Managers, Referral Specialists) to ensure lab, imagery, and specialty consultations and/or test results are tracked, documented, and notifications are sent to the PCP. (NCQA-PCMH CC01, CC04)Day-to-day direct training/supervision/coaching of all Medical Assistants; including performance appraisals, in consultation with Clinical Manager and CSM.Review and monitor Medical Assistant desktops, flags and secure messaging. This includes ensuring that referrals are communicated and tracked. This must be coordinated with panel manager, care manager, and/or referral specialist. (NCQA-PCMH CC04) Responsible for assessing and documenting monthly Medical Assistant competencies for each MA under his/her charge.Provide training and first level support as a patient services liaison to research issues surrounding complaints, billing, registration, and communicates findings to manager.Directs the work of assigned MAs and demonstrate thorough knowledge of all SOPs involving staff, patient regulations including (HIPAA) and on-going clinic specific center regulations.Assists Clinic Manager with schedule efficiency, coordinating vacation requests and ill calls to ensure appropriate clinic coverage.Supports Clinic Manager by understanding, clearly communicating and monitoring policies, procedures, processes, workflows, logs, manuals, and duties associated with back office system maintenance and compliance.Ensure Open and Closing duties are completed and understands quality controls in the laboratory.Ensure all back office manuals and logs are maintained.Has knowledge of the quarantine process.Knowledge of storage, handling, ordering and Recon of VFC (Vaccine for Children)Serve as the central contact for back office supply ordering.Conducts daily pharmacy counts.Medical Assistant:Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examination rooms instruments, supplies and equipment.Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing standing orders; complete EKG/ECG per provider instruction; performing basic laboratory tests on the premises; disposing of biohazard/contaminated supplies; sterilizing medical instruments; administering medications on the premises; appropriately forwarding drug refills to a medical provider as directed; drawing blood; ensure exam rooms are clean, prepared and stocked for receiving patients; removing expired supplies.Educates patients by providing medication and diet information and instructions per provider direction; answering patient questions as appropriate and forwarding appropriate questions to their provider or other staff member as appropriate.Completes records by recording in EMR.Keeps supplies ready by inventorying stock; placing orders; verifying receipt.Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance as appropriate; informing supervisor when repairs or additional equipment is needed.Maintains safe, secure and healthy work environment by following and enforcing standards and procedures; complying with legal regulations; appropriately responding to emergency codes; communicating safety issues/concerns timely and appropriately.Maintains patient confidence and protects operations by keeping patient care information confidential.Serves and protects the practice by adhering to professional standards, policies/procedures, federal, state, and local requirements, accreditation standards, maintains active MA Certification and CPR.Updates job knowledge by participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Leadership Responsibilities:Organize workflow and ensure that employees understand their duties or delegated tasksMonitor employee productivity and provide constructive feedback and coachingReceive complaints and resolve problemsMaintain timekeeping and personnel recordsPass on information from upper management to employees and vice versa.Hire and train new employeesEnsure adherence to legal and company policies and procedures.Non-Essential Duties/Responsibilities Attends all staff meetings and all other meetings as assigned.A successful candidate will possess the following education or formal training: Education or Formal Training: High school diploma or GED required. Graduation from an approved Medical Assistant Program required. Current Certification from recognized certification agency required. A successful candidate will possess experience: Experience: Minimum of 3 years as a Medical Assistant required. Supervisory experience preferred, medical office experience strongly preferred.Knowledge, skill and ability: Ability to interact positively and build rapport with patients, coworkers and/or external contacts.Ability to work independently and organize work in a manner that ensures accuracy and efficiency.Ability to work from procedure manuals.Ability to demonstrate the capability to effectively and sensitively respond to the needs and concerns of the full range of STRIDEs diverse patient population.Customer service skills, including the ability to diffuse upset patients.Skill in using a variety of computer software including but not limited to the internetand MS Office Products and Electronic Health Records (EHR). Ability to handle sensitive information ethically and responsibly.Ability to protect the confidentiality of patient, employee and business information.Ability to perform basic math.Material and equipment directly used: Computer, printer, multi-line telephone systems, fax machine, copy machine, Microsoft Office Outlook, EHR, autoclave, centrifuge, hemocue, glucometer, nebulizer, EKG machine, pulseoximeter, oxygen cylinder, stethoscope, blood pressure cuff, waived and moderate complex lab test kits, fetal doppler and electronic thermometer.Working environment/physical activities: Office environment within a clinical setting. Enters data into computer programs via computer, mouse and keyboard. Moves/transports objects up to 25 lbs frequently and up to 75lbs occasionally. Communicates information to others. Discerns/analyzes information from others to assist in decision making.Join Us. Together We Improve lives.STRIDE conducts a background check, including criminal history, education, license and certification. STRIDE recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our organization. STRIDE is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, genetic information or veteran status. STRIDE does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.We Offer:Medical, Dental, and Optional Vision Insurance. Paid-Time-Off (PTO). Company Paid Life Insurance. A 401K retirement savings plan & match! Flexible Spending Account (FSA) and Dependent Care options. A successful candidate will live STRIDE ICARE values:Integrity doing the right thing even when no one is watching.Compassion meeting the patient where theyre at with empathy.Accountability doing what we say were going to do.Respect showing attention to human dignity.Excellence having a growth mindset; striving to learn more and practice continuous improvement.

Keywords: STRIDE COMMUNITY HEALTH CENTER, Arvada , Supervisor Medical Assistant Certified, Healthcare , Arvada, Colorado