Customer Account Representative - Urology

Company: Aeroflow Healthcare
Location: Arvada
Posted on: May 24, 2023

Job Description:

Location: Arvada, CO - This is an in-office positionARE YOU LOOKING FOR A JOB OR A CAREER?Aeroflow believes in career building. That's why we promote from within and reward individuals who have invested their time and talent in us. Whether you're looking for a place from which to launch your career - or a stable, ethical company in which to advance you won't find an organization better equipped to help you meet your professional goals than Aeroflow Healthcare.OUR IDEAL CANDIDATE:Aeroflow Urology is growing fast and we're on the lookout for bright, ambitious go-getters who aren't afraid to go all in to contribute to meeting (and exceeding) team and personal goals. Previous customer service experience is a plus, but we're willing to train the right people. We need dynamic individuals who possess the following:Excellent Customer Service SkillsAbility to Think CriticallyExceptional OrganizationHigh Level of CompassionOutstanding Written and Verbal CommunicationWillingness to Make Decisions IndependentlyAbility to Contribute to a TeamMust Be Adaptable and Willing to LearnGeneral Computer and Email Proficiency Starting rate of $21 an hour!Start Date: 6/19/23YOUR JOB AND RESPONSIBILITIES:You will be responsible for supporting existing Aeroflow Urology patients who receive necessary incontinence supplies and catheters, as well as onboarding new patients based on direct leads. This will involve spending a large percentage of your day answering and returning phone calls to confirm customer information, product needs, and verifying insurance documentation. Other tasks include researching insurance payer requirements, learning and understanding reimbursement procedures, account maintenance, answering billing questions, and troubleshooting equipment problems. Must be comfortable communicating with patients, healthcare professionals, and insurance companies. Maintain HIPAA/patient confidentiality. Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance.POSITION PERKS AND BENEFITSAt Aeroflow, we know it's not all about what you can do for us. We believe that our people are the best investment we can make and we want to reward you through a wide range of benefits that recognize the important role you play in our organization and in driving our mission. We offer the following benefits to our employees:Competitive Pay401(k) with Safe Harbor Company Match (up to 4%)Health, Dental, and Vision InsuranceOptional Life InsuranceFlexible Spending Account (FSA)6 Weeks Paid Maternity Leave / 2 Weeks Paid Paternity LeaveAdditional Maternity & Paternity Benefits (including free diapers for a year, free breast pump, and reimbursement for doula services)Adoption AssistancePTO Accrual Starts Day One8 Paid HolidaysCorporate Volunteering and Community Service OpportunitiesEmployee Referral Bonus ProgramCorporate Leadership Training and Professional Development OpportunitiesHealthy Lifestyle Programs and Corporate Fitness CenterFinancial Wellness ProgramDiscounted Gold's Gym MembershipGreat Place to Work Award WinnerHere at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Healthcare has been recognized both locally and nationally for the following achievements:Great Place To Work CertifiedInc. 5000 Best Place to Work award winnerHME Excellence AwardSky High Growth AwardIf you've been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!Aeroflow Healthcare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Keywords: Aeroflow Healthcare, Arvada , Customer Account Representative - Urology, Healthcare , Arvada, Colorado