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Order Processor Customer Service Representative

Company: Piranha Industries
Location: Arvada
Posted on: May 15, 2022

Job Description:

Job Description We have an immediate opening for an Order Processor/Customer Service Representative. We are an equal opportunity employer offering you great pay with increased earning potential. We encourage a work/life balance. You'll work in a friendly, casual environment with future possibility to trade-off between working from home and office. You will be the voice of the company. We will train you for success in the pool and spa industry and in life Your highly important responsibilities will include: Answer incoming calls from customers wanting to order commercial pool and spa supplies, chemicals and equipment Notifying management of any product and supply invoicing, payment, delivery, availability issues Maintain open communication with suppliers regarding availability and delivery time of sought after products Process customer orders insuring accuracy, product and supply availability, invoicing, delivery times Follow-up with customers after order is delivered Input orders into portal, ensuring availability, delivery days and times, pricing Provide daily and/or weekly order report to management for invoicing Provide weekly report to management of orders and deliveries and customer updates Maintain customer database and make updates and changes to customer's file when necessary --- Encourage customers to purchase additional items.--- Determine and understand customer's needs Respond to customer objections and complaints in a calm friendly manner Manage customer queries. You will input the orders into our ordering system, ensure the deliveries are fulfilled properly and on time. --- Notify management of any product supply or delivery issues When you're not taking orders from clients, you'll communicate by email and phone to current customers regarding product satisfaction, reordering needs, make recommendations for new products for the purpose to maintain strong customer relationships. You will collaborate with suppliers to insure delivery dates, and inventory availability. You will also communicate daily with our sales team and/or management to update them on the status of client orders, customer satisfaction and changes. We offer increased earning potential for every new client you bring to us through outgoing calls to fitness centers, hotels, recreation centers, and more to discuss their swimming pool and spa needs. When they start ordering from Piranha, you'll earn even more Order Processor Requirements and Qualifications High school diploma or equivalent 2 years of shipping or logistics experience (preferred) Proficient with Microsoft Office, especially Word and Excel Data entry experience Excellent communication and organizational skills Available 8 hours a day Company Description Piranha Industries was started in 2010 by Patrick Kitowski, owner and founder of Colorado Pool Systems. We are the largest commercial swimming pool and spa supplier of chemicals and equipment with exclusive purchasing contracts with major Fortune 500 companies. Send us your resume today for this terrific career opportunity Email your resume to

Keywords: Piranha Industries, Arvada , Order Processor Customer Service Representative, Hospitality & Tourism , Arvada, Colorado

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