Guest Service Representative
Company: Moxy Boulder
Location: Boulder
Posted on: January 15, 2026
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Job Description:
Job Description Job Description Guest Services / Front Desk
Representative (Full or Part Time) Our Culture: We are a highly
entrepreneurial company limited only by our imagination. Diversity
and teamwork are major aspects of our culture. Our property
associates are a highly team-focused group bringing out the
uniqueness of each associate to provide great products and
services. Success comes to those who continuously seek
opportunities to learn and pass on new knowledge. We always strive
to be better, never bored, and never complacent. Our teams thrive
on hard work, inclusivity, and producing outstanding experiences.
We endeavor to make our fellow associates feel comfortable and
entrepreneurial so that they can engage unhindered. Finally, giving
back to the community is also vital to our culture. Our properties
live by the philosophy that they are an important part of their
communities and look for ways to partner in the local community to
make a difference. Job Description: Guest Service Representative
consistently delivers outstanding customer service to each guest
every time ensuring that the highest standards are upheld and guest
expectations are exceeded through the check-in/check-out process,
in person throughout their stay and in telephone communications.
Guest Service Representatives respond to guest’s requests with a
sense of urgency and concern. Guest Service Representative is the
communication and information center for guests, fellow employees,
vendors, and other outside business representatives. They perform a
variety of clerical duties including basic computer work, reception
and simple accounting tasks. Specifically, you will be responsible
for performing the following tasks to the highest standards. The
person in this position must be able to roll their sleeves up and
assist our teams when needed, living our “ONE TEAM. ONE VISION.”
philosophy. This person must also provide innovative ways that
align with our mission to be the best, most respected hotel company
in America. The job is simple: Focus on ways to promote and engage
in internal growth programs. Continuously exemplify and live by our
Culture. Meet/exceed our company goals and three metrics. Complete
all required training Adhere to all standard operating procedures
and property specific brand standards Perform any other duties as
requested by management to aid in better operation of the hotel and
service to the guests Provide personalized, friendly service to
every guest and associate Have knowledge of all hotel systems
including PBX phone system, key card system, PMS reservation
systems, and general office machines Complete all tasks described
on the relevant shift check list during shift Have knowledge of
fire alarm system and Emergency/evacuation procedures Check the
credit of guest accounts daily and follow up if action is required
Have knowledge of surrounding area Be responsible for security of
guests, fellow employees, and hotel assets Keep cash drawer secure
and in balance throughout the shift Communicate with housekeeping
department in order to ensure an ample supply of clean rooms Sell
and up-sell rooms to walk-ins and phone reservations Have general
knowledge of housekeeping, bed making, vacuuming, etc. Strive for
the consistent goal of 100% occupancy and 100% guest satisfaction
Have professional telephone & communication skills Have patience
and understanding for every person encountered Necessary Skills:
Keep confidential the business functions of the company including,
but not limited to, financial status, customer/guest information,
employee issues, etc. Must be responsible for security of guests,
fellow employees and hotel assets Have knowledge of fire alarm
system and evacuation procedures Able to report to scheduled shifts
Able to communicate effectively in writing, by telephone and in
person. Able to work a flexible schedule Is organized, honest, and
works well with others Maintain a clean and attractive work area,
uniform, and person Has the highest degree of integrity and is
humble, living by the Golden Rule Able to work with people from
diverse cultures and backgrounds Values of dedication, innovation,
showing respect, being driven by excellence, being
community-focused, and having a spirit of service. Be able to bend,
reach, kneel, push, and stretch and lift and/or carry up to 25
pounds Can perform work for 8 hours and work in a restrictive
space/environment. Must have eyesight enabling vision both near and
far Must be able to use/lift arms for up to 8 hours Must be able to
handle and work well under pressure Have finger dexterity for
operating equipment such as computers Able to understand operating
of computer PMS systems and functions with minimal supervision and
recall task to preform needed guest functions Must speak in a
clear, understandable voice, hear at a basic level, and understand
English NOTE: This position is eligible for incentives based on the
overall performance of the hired individuals achievement of
established goals. Vision Hospitality Group LLC, offers the
following benefits: Paid Time Off Optional Health, Wellness and
Care benefits Health Reimbursement Program Flexible Spending
Account Stay Discounts Optional Company paid Life Insurance 401(k)
and 401(k) matching Employee Assistance Program Several Voluntary
and Supplemental Insurance Options Select Paid Holidays and One
Personal Floating Holiday Loyalty Incentives and Other Unique
Incentive Programs Vision Hospitality Group is an equal
opportunity/AA/Disability/Veteran employer. As an Equal Opportunity
Employer, Vision Hospitality Group celebrates diversity and is
committed to creating an equitable and inclusive environment and a
sense of belonging for all associates. We do not discriminate and
believe everybody should be proud of who they are, represent their
culture and heritage, and live by the Golden Rule.
Keywords: Moxy Boulder, Arvada , Guest Service Representative, Hospitality & Tourism , Boulder, Colorado
