Field Service Technician - Denver, Colorado
Company: Redbox
Location: Arvada
Posted on: January 21, 2023
Job Description:
Description$1000 Sign-On BonusAbout RedboxAt Redbox, were on a
mission to serve our customers unparalleled choices in new release
movies and entertainment with more ways to watch at affordable
prices. Were growing our nationwide footprint of approximately
35,000 entertainment kiosks, serving 40 million customers, and
creating a multi-platform, multi-product entertainment experience.
Were expanding our service business and are looking for Field
Service Technicians to service and repair kiosks for Redbox and
other big-name lines in the automated retail Kiosk business The
RoleWere not just passionate about our products, we LOVE our
customers! Providing them with an exceptional experience is
something we strive to do every day. If you share our love for
customers, enjoy working with your hands to repair machines and
equipment and prefer to not be confined to a desk, keep reading!The
ideal candidate is a hands-on problem solver: maybe you watch
YouTube and then fix your own appliances, or youre the one your
family calls when they cant get their Smart TV to connect to WiFi.
Youre the type of person that owns a toolbox with Allen wrenches,
tiny screwdrivers and a soldering iron, so you can fix your own
stuff. If this sounds like you, we think youll love being a Field
Service Technician. Youll work independently throughout the day in
partnership with your manager, aiding in the technical support of
Redbox and other kiosks -- ensuring our customers are taken care
of, kiosks are up and running, and company goals are met. At the
direction of your supervisor, you will work under shifting
priorities for break-fix and projects. No two days are the same!Key
Responsibilities
- Perform and complete kiosk installation, preventative
maintenance and independently troubleshoot and repair kiosks
onsite
- Drive a company vehicle to install, repair, and maintain all
product lines as assigned
- Respond to dispatch calls utilizing a work order system during
scheduled shift
- Maintain the exterior of kiosks (cleaning, painting,
restoring)
- Manage and maintain a parts inventory, repair tools, and
equipment
- Provide quality customer service through regular interaction
and communication with co-workers, phone based machine support,
external customers and contractors, store owners, and
managers/employees
- Secure all company merchandise and ensure kiosks are properly
locked
- Properly care for and follow maintenance schedule for all
company issued property, including company vehicle, phone, tablet,
parts, tools and inventory
- Load and unload product from automobile, residence and
warehouse
- Perform administrative tasks with attention to detail including
work tasks, parts used, logging activities, miles driven, meal
breaks, and time worked
- Provide timely communication to co-workers and leadership
team
- Support the Regional Operations Supervisor (ROS) and assist the
Merchandising Team with additional duties as assigned and
necessitated by evolving scope of business needsEducation &
Experience
- Some relevant field experience preferred, ideally with:
- Mechanical and/or electrical equipment repair, where youre
troubleshooting, loading and configuring software, replacing
hardware parts and handling component/peripheral replacements
- Troubleshooting as part of a remote tech support or help desk
team
- 1+ years of experience in a customer-facing position
- 1+ years of troubleshooting experience with remote tech support
or help deskKnowledge, Skills & Abilities
- Possess basic networking knowledge (TCP/IP) including
configuring IP addresses, troubleshooting connectivity issues, and
configuring WiFi devices (routers/switches)
- Ability to use a wide range of tools (drills, saws, sanders,
etc.), multi-meters, cable testers, crimpers, etc.
- Ability to follow written Technical Service Bulletins/Standard
Operating Procedures
- Must be able to thrive in a virtual training environment as
well as learn hands-on
- Adaptable to ever changing environment and procedures
- Strong analytical, organizational, multi-tasking, and problem
solving skills
- Ability to use MS Office, Android phone apps and web-based
software applications; high level of proficiency with Windows
Operating Systems
- Must be able to effectively communicate and collaborate with
othersOther Requirements
- Occasional travel with overnight stays may be necessary
- Must have valid drivers license & maintain an excellent driving
record
- Must successfully complete MVR, drug screen and background
check
- Ability to store at least 50 cubic feet of company merchandise
within your personal residence
- Must be able to work a rotating schedule to include weekends
and holidays, and be flexible with start and end times each day to
fit market needsPhysical Requirements This role requires the
ability to:
- Drive for extended periods
- Lift and carry 50 lbs. frequently throughout the workday
- Bend, kneel, push, pull and stand for hours at a time
throughout the workday
- Work in indoor and outdoor environments with varying weather
elements, including extreme weather conditions
- Working in small confined spaces for long amounts of timeThis
job description is not intended to be all-inclusive. Employee may
perform other related duties as assigned to meet ongoing needs of
the organization.Please click here
(https://viewer.joomag.com/redbox-4-page-benefit-overview-2022/0103725001636759862)
to view Benefits offered by Redbox for this role.FST - $21 - $24
per hour (Dependent on Experience)Please click here
(https://viewer.joomag.com/redbox-4-page-benefit-overview-2022/0103725001636759862)
to view Benefits offered by Redbox for this role.Equal
Opportunity/Affirmative Action Employer
Minorities/Females/Protected Veterans/Persons with Disabilities
Applicants and employees are protected from discrimination under
Federal law. For more information please see EEO is the Law
(http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)
.
Keywords: Redbox, Arvada , Field Service Technician - Denver, Colorado, IT / Software / Systems , Arvada, Colorado
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