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Oracle SaaS Support Analyst

Company: VirtualVocations
Location: Arvada
Posted on: June 10, 2024

Job Description:

A company is looking for an Oracle SaaS Technical Support Analyst.

Key Responsibilities:

Provide customer production support for Oracle SAAS Suite products
Resolve complex and critical issues, serve as Situation Manager on sensitive problems, and mentor others
Work directly with customers, advise on product use, and create/review knowledge articles

Required Qualifications:

6+ years of experience in Oracle EBS, SAAS, CX suite implementation, support, or upgrade
Ability to read and decipher software Log and Trace files for troubleshooting
Experience in functional testing, data analysis, and conducting training sessions
Knowledge of external data integration services and localizations
Experience in areas like Java, PL/SQL, Web Services, and HCM Extract is advantageous

Keywords: VirtualVocations, Arvada , Oracle SaaS Support Analyst, IT / Software / Systems , Arvada, Colorado

Click here to apply!

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