IT Support Associate II, OTS
Company: Amazon
Location: Loveland
Posted on: April 4, 2026
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Job Description:
Application deadline: Apr 4, 2026 About Operations Technology
Solutions (OTS) Operations is at the heart of Amazon’s business. We
are known for our speed, accuracy, and exceptional service. Our
buildings deliver tens of thousands of products to hundreds of
countries worldwide, every day. OTS provides nonstop global IT
support to Amazon Operations as a vital piece to the puzzle. We are
looking for self-motivated individuals to take on new challenges
and motivate teams in fostering solutions to the hurdles we face.
Together, we take ownership for what we do — whether supporting IT
infrastructure, developing new technology in-house, launching a new
Amazon Operations facility, or delighting our customers by
delivering packages directly to them. About The Role As an IT
Support Associate II, you will use your skills to support the
operations team in resolving technical problems within Amazon
operations facilities in a defined geographical area that span
across a multitude of technical disciplines. We are committed to
improvement; you will be encouraged to participate in career
development opportunities as presented to progress your career at
Amazon. What Do We Offer? Amazon offers competitive compensation
packages including comprehensive healthcare benefits starting on
Day 1, matching 401(k) program, and up to 20 weeks of paid parental
leave. But wait, there’s more: we are a casual dress code at each
of our locations (jeans, t-shirts, safety shoes and at times a neon
safety vest will be your daily outfit). Learn more about Amazon in
Andy Jassy's most recent letter to shareholders at
https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities Responsibilities include, but are not
limited to: - Allocating, maintaining, and troubleshooting of IT
equipment used in Amazon Operations facilities. - Handling support
requests and procedures across the network. - Assisting in training
new hires. - Continuous learning of new technologies. - Supporting
customers from multiple buildings in the area, as well as remote
customers. - Traveling within your local or regional area to
support our customers. - Experience in a dynamic environment with a
high degree of customer service - Can lift up to 49 pounds,
stand/walk during shifts lasting up to 12 hours, and frequently
push, pull, squat, bend, and reach - Experience troubleshooting
integrated and interdependent computer systems - 1 years of
Windows, Mac or Linux Operating systems support experience or
equivalent experience - CompTIA A, CompTIA Network, Cisco/CCNA,
Linux (Redhat), Microsoft hardware (installation), AWS, or other
industry relevant certifications Amazon is an equal opportunity
employer and does not discriminate on the basis of protected
veteran status, disability, or other legally protected status. Our
inclusive culture empowers Amazonians to deliver the best results
for our customers. If you have a disability and need a workplace
accommodation or adjustment during the application and hiring
process, including support for the interview or onboarding process,
please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner. The starting pay for this
position is listed below. Final starting pay will be based on
factors including experience, qualifications, and location.
Starting Day 1 of employment, Amazon offers EAP, Mental Health
Support, Medical Advice Line, 401(k) matching. Learn more about our
benefits at https://hiring.amazon.com/why-amazon/benefits . USA,
CO, Loveland - 23.00 - 37.00 USD hourly
Keywords: Amazon, Arvada , IT Support Associate II, OTS, IT / Software / Systems , Loveland, Colorado
