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Collector - Vehicles

Company: Partner Colorado Credit Union
Location: Arvada
Posted on: October 16, 2020

Job Description:

ApplyDescriptionSUMMARY DESCRIPTIONResponsible for the control of delinquent vehicle loans which are 46 - 90 days delinquent. Collection focus on all delinquent vehicle loans from start to resolution of the loan.CORE COMPETENCIES* Contact delinquent members by telephone, mail etc. to determine the reason for the member's delinquent status and make appropriate arrangements to ensure the account is brought into a current status.* Maintain accurate records on CCM of all accounts worked.* Perform timely follow-up on all accounts, previously contacted, to ensure the agreed upon payment arrangements are kept.* Provide credit counseling to members when appropriate and as needed.* Communicate with the involved parties, when necessary, on credit disability claims/payments, and forced place collateral insurance.* Perform skip tracing activities, including review of current credit bureau reports when needed.* Ensure the completion of error corrections and reversal of payments as needed.* Handle member disputes concerning their past due loan(s) and perform research as necessary to bring resolution to the dispute.* Order, with management approval, the repossession of collateral.* Process Consumer Credit Counseling forms and comment the member's account.* Assist management in the disposal of repossessed collateral.* Prepare and submit any and all documentation as needed by the credit union's attorneys.* Refer Collection Files to credit union's attorneys.* Provide information to members in regards to CPI forced placed Collateral Protection Insurance.* Handles calls from members regarding loan balance, payoffs and claims.* Completes daily, weekly, or monthly postings in a timely and accurate manner.* Performs vehicle, installment loan, and collections activities effectively.* Acts upon impoundment notices in a timely manner.* Reviews and acts upon daily, weekly, or monthly lists or reports in a timely manner.RequirementsKNOWLEDGE, SKILL AND ABILITY* Knowledge of and ability to apply basic collection principles and federal/state collection regulations, including FDCPA and FCRA.* Must have strong analytical abilities, negotiating skills and work well under pressure.* Knowledge of basic principles of lending.* Basic knowledge and understanding of loan documentation and credit bureau reports.* Ability to perform basic mathematical calculations with speed and accuracy.* Manual dexterity to input data on a keyboard, computer, calculator, typewriter, etc.* Basic personal computer skills including word processing applications as well as any other appropriate software. Excel knowledge needed.* Visual ability to interpret data from CRT screen or written documents,* Physical ability to maintain continuous hours of sitting.* Understanding and carrying out written and verbal directions.* Communication skills must include the ability to be tactful, concise and clear in both verbal and written form when dealing with members/employees/departments.* Exhibit sound judgment and common sense.* Must present a professional appearance and demeanor.* Must be able to diffuse volatile situations quickly and effectively.* Must be able to prioritize and organize multiple tasks effectively.* Ability to tactfully question and actively listen to members to determine problems and bring about resolution to them.* Ability to achieve stated monthly collection goals.EDUCATION OR FORMAL TRAININGEquivalent to a high school degree plus additional training equal to two years college such as knowledge of collection practices and regulations.EXPERIENCEAt least one year but no less than two years of similar or related experience required, preferably with a financial institution.

Keywords: Partner Colorado Credit Union, Arvada , Collector - Vehicles, Other , Arvada, Colorado

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