Customer Care Specialist - Back Up Care

Company: Bright Horizons
Location: Arvada
Posted on: April 6, 2021

Job Description:

Do you enjoy "wowing" the customer with exceptional service? At Bright Horizons--, we do work that matters. Join our team as a Customer Care Specialist!
Schedule: Shifts are available 6;00 am through 8:00 pm Monday to Sunday. Shifts will include one weekend day. There will be mandatory 2 weeks in-office training.
What does a Customer Care Specialist do? ---Handle incoming and outgoing calls that may include taking/confirming reservations, scheduling customer appointments, or researching the status on their education needs. ---Educate customers on Bright Horizons' services programs, policies, and procedures ---Respond to customer inquiries assessing their childcare needs ---Assist customers and provide follow up communication on the phone and/or through e-mail communication by troubleshooting, researching, and finding resolutions that meet their immediate needs.
Requirements: ---High school diploma or equivalent
Preferred Requirements: ---1-year customer service, help desk, and/or comprehensive call center knowledge ---Excellent written and verbal communication ---Exceptional organizational and time management skills
This role has the following employment benefits: Health Care Retirement Sick LeaveVacation Paid Holidays Disability Insurance Life Insurance Tuition Reimbursement
The compensation for this role is $15.50 PandoLogic.Category: Customer Service, Keywords: Customer Service Representative

Keywords: Bright Horizons, Arvada , Customer Care Specialist - Back Up Care, Other , Arvada, Colorado