Store Lead
Company: SALON SERVICES AND SUPPLY INC
Location: Arvada
Posted on: April 6, 2021
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Job Description:
Description:
The primary responsibility of the Store Lead to provide excellent
customer service to our customers and to be knowledgeable in all
product lines carried by Salon Services while assisting the
District Manager is additional assigned duties in relation to
running a store location. Store Leads are to support the District
Manager with all tasks relevant to the store, including, but not
limited to: maintaining and achieving sales goals, maintaining
inventory accuracy by following procedures, assisting in all
merchandising projects to maintain the freshness and appearance of
the store, training of store assistants, creation and support of
actions to achieve sales goals and store coverage while the
District Manager fulfils their additional duties.POSITION OVERVIEW:
A Store Lead maintains the company's existing relationships with
customers shopping in their location, so that they will continue
using the company for business with a goal of 100% retention. Store
Leads serve as the ambassador for all things Salon Services. They
are to work a full-time schedule and have open availability during
hours of operation. They are expected to be the most professional
Beauty and Fashion Industry Expert in their area and promote
themselves in a manner that customers shopping in their locations
know who they are and who Salon Services is. The Store Lead is to
create a GREAT customer experience and generate sales for the
company as a result. The store lead is also responsible for
cultivating a team atmosphere with the other employees. They will
support in development of team and achievement of goal. Individuals
on our team must be customer service-oriented, be a respectful team
player, have a keen ability to troubleshoot in creative manners, be
effective at conflict resolution and willing to learn. JOB
DUTIES:--- Leadership and Culture: Continually drives and develops
Salon Services culture by nurturing, supporting and promoting the
company mission, values, vision and brand. Model effective coaching
behaviors at all times, resulting in high performing Store.---
Communication: Communicate priorities upward and downward in a
solution-oriented manner. Ensure proactive and collaborative
communication with management, operations, other sales teams,
distribution center and home office for greater efficiency and
attainment of Salon Services strategic plan.--- Continually
educate, cross promote and up-sell products to customers.--- Stay
updated and communicate to Store team all current specials and
promotions to assist customers.--- Ensure daily social media
presence for the store social pages.--- Maintain calendar for
education (education stores responsible for set-up, tear-down and
any cleaning needed)--- Adhere to all Inventory controls set forth
by Salon Services and Supplies.--- Inventory counts are to be done
in a timely manner and attendance policy is to be followed for all
off-hour projects. --- Support in the hiring process for
assistants--- Support in the training for assistants--- Always be
available to help assist customers.o Engaging with customers to
make them feel welcome and comfortable in the store.o Adhere to all
Attendance Policies o Open availability during all hours of
operation. --- Assist in sales and inventory goal attainment
through excellent customer service and support.o Conduct 15 minutes
of learning on each shift.o Continually cross-promote and up-sell
products to increase the locations average dollar per sale.o
Provide a consistent high level of client service to all internal
and external customers with a goal of 0 customer complaints.o
Assist in outbound customer relationships by conducting outbound
calls, social media posts, sending or emailing thank you notes, and
inviting customers to events and education. o Promotions &
Merchandising materials are to be put up and taken down in a timely
manner as directed. o Must keep updated on current specials and
promotions to assist customers in their purchasing decisions.o
Inventory to be continually fronted and faced and restocked
throughout the day.--- Support receiving of inventory transfers. o
Adherence to all Inventory controls set forth by Salon Services.o
Freight must be received within 24 hours of receipt, following all
Salon Services receiving guidelines. --- Support as cashier for
clients according to company policy and guidelines in a very
efficient and friendly manner.--- Ability to follow open and
closing procedures. --- Continuously maintain a clean and
presentable environment within Salon Services.--- Complete and
submit all required paperwork in accurate and timely manner.---
Adhere to all company policies and procedures.--- Attend required
company functions.--- All other duties as assigned.--- Work within
all set guidelines, policies, and procedures set forth by Salon
Services. --- A professional image and behavior must always be
maintained, included but not limited to social media content in
relation to Salon Services and adhering to the dress code set forth
by Salon Services*The above typical duties are characteristic of
this job and demonstrate a level of difficulty and are not intended
to list or limit the duties which may be required or assigned to
employees in the classificationKPIs:o Goal attainment of locations
ADSo Perfect attendancePM21.
Requirements:
SKILLS AND QUALIFICATIONS:People Person, Time Oriented,
Intermediate Math Skills, Mid to High-level Computer Literacy,
Consumer Relations, Consumer Complaints, Reporting Skills,
Administrative Skills, Attention to Detail, Strong written, verbal
and spoken communication, High social Media acumen, Personal
accountability and drive, Conflict and Crisis management,
Multi-tasking ability, Strong attention to detail, Professional,
Courteous, Relevant and current industry knowledge, Passion for
gaining knowledge, Impeccable follow up, Presentable and
Professional in appearance, Solution oriented, Positive attitude,
Understand profitability for both parties, Accuracy of orders
placed, Strive for continued growth and profitability within
territory, Public Speaking, Open communications with respective
manager of own needs, issues and concerns, Respect for the vendor
representatives, managers and colleagues Education and
Requirements:--- High School Diploma preferred --- Minimum of 6
months retail history preferred--- Passion for beauty and or
Fashion--- Social Media acumen requiredPhysical demands--- While
performing the duties of this job, the employee is frequently
required to talk or hear. The employee is required to stand long
periods of time; walk; use hands to finger, handle, or feel
objects, tools, or controls; reach with hands and arms; climb or
balance; stoop, kneel, crouch or crawl.--- The employee must
regularly lift and/or move up to 50 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color acuity, peripheral vision, depth perception and the
ability to adjust focus.*Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. PI133341082
Keywords: SALON SERVICES AND SUPPLY INC, Arvada , Store Lead, Other , Arvada, Colorado
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