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Lead Field Service Engineer

Company: Sartorius Stedim North America, Inc.
Location: arvada
Posted on: May 3, 2021

Job Description:

The main focus will be providing Field Engineer training and supporting the FE team, along with developing new system/managing current system support structure, service manuals, in house and recommended spare parts, customer relationships, engineering feedback, and any technical updates to the existing product range. In addition to the above local and surrounding area support of the ambr product range may be required.Main Responsibilities & Tasks:Leadership and technical service support for the Virus Counter product rangeProvide input regarding Virus Counter product support structure for North America/Canada and provide technical input to the customer service contract-drafting process as needed.Manage the scheduling and deployment of system installations, including new system sales and evaluation systemsManage product upgrades and enhancements into the field.Be the point person for all field related issues and escalations, bridging the field engineers with design engineering and project teams to provide successful triage of all hardware, configuration, and software issues.Responsible for initial troubleshooting and corrective actions, enlisting support of internal resources as necessary.Manage new software releases and system configuration detailsEffectively coordinate or deliver training for field engineers to enable successful installations, preventative maintenance, and break fix repairs for the Virus Counter product rangeMaintain a healthy relationship with manufacturing, engineering and project teams, feeding back ideas for product improvement and monitor field performanceActively engage with product development teams during all phases of development, bringing a service viewpoint to drive product serviceability, safety, ease-of-use, and reliability.Maintain and develop training material, maintenance manuals, installation guidelines and calibration material for the Virus Counter product range.Develop and maintain the Virus Counter product calibration and installation tools/equipmentLook to develop new services and upgrades around allocated products, this includes product lifecycle and obsolescence tracking.Ensure that all Virus Counter product issues are logged and dealt with in accordance with the support contract SLA'sBasic Qualifications:BS Degree in Mechanical or Electrical Engineering. BS Degree in Physics, Biotechnology, Computer Science, or Optics would be considered with appropriate experienceMinimum of 5 years proven experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company - ideally on laboratory instrumentation or other capital equipment.Experience of electrical, mechanical & I/O fault-finding at system and component levelUnderstanding of measurement equipment and their associated electrical control systemsMust be proficient at understanding mechanical and electrical schematicsInstallation of software and firmware updates/testingCustomer maintenance/best practice trainingFamiliarity with electronics and mechanical systems troubleshooting is a must.Ability to diagnose electronic systems and mechanical systemsExperience with optical systems lasers, detectorsExperience with fluid systemsPosition Competencies:Must have recently worked with and be competent in measuring and troubleshooting electrical and electronic systems.Hands on experience with motors, input/output modules, optical readers, pneumatics and electromechanical assembliesAbility to communicate effectively and establish sound relationships with team members and customers.Proficiency in understanding of mechanical and electrical measurement devices and equipmentProven problem-solving and troubleshooting skillsAbility to effectively train and manage customers in the use of our productsComputer literate and familiarity with MS OfficeExperience of configuring PCs and installing software packages (Windows OS)Preferred Qualifications:Familiarity with optical systems, lasers, and detectors.Experience with microfluidic and pneumatic systems, particularly in biological or medical instrumentation.Experience collaborating with a product development or manufacturing team. Interfacing with manufacturing team on design changesCalibration of equipmentTroubleshooting electronics and softwareFamiliarity with automation systems and or robotics Experience in biopharma processes Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageousAn understanding of both Mammalian and Microbial cell culturesDriving our future growth requires talented people. Sartorius is a dynamic organization suited to people who want to showcase skills, be recognized for expertise and thrive in a vibrant and innovative environment.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.Please view equal employment opportunity posters provided by OFCCPhereE-Verify Participation InfoE-Verify Workers RightsSartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.All employment decisions are based on valid job-related requirements.If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.comWe look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.Further insightsinto our world of work can be found here.

Keywords: Sartorius Stedim North America, Inc., Arvada , Lead Field Service Engineer, Other , arvada, Colorado

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