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Contact Center Rep Assoc - Call Center

Company: UCHealth
Location: Arvada
Posted on: July 11, 2021

Job Description:

Patient Access Liaison - Ambulatory Staffing Program - Anschutz Medical Campus

Part-Time Schedule, Days


The Patient Access Liaison or PAL role is a call-center focused position. You will answer a high volume of calls and will help register new patients, schedule appointments, transfer calls to appropriate personnel, and coordinate communication between patients and clinical departments. You will be hired initially into the Ambulatory Staffing Development program for orientation and training after which time you are transferred to a department determined by fit. We are looking for individuals who can provide the highest level of customer service in every interaction; going above and beyond is our standard.

Registers new patients, schedules appointments, transfer calls to appropriate personnel, and coordinates communication between business units

Job Duties:

Registers and schedules new patients in electronic record system. Updates patient account information. Verifies insurance with vendors.

Consistently meets call quality standards as documented within the Patient Line Key Performance Indicators reports.

Serves as a resource for staff, physicians and community. Answers and routes marketing questions.

Schedules for one medical and/or surgical specialty, not exclusive of primary care.

Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Requirements: High School diploma or GED

Minimum Experience: 2 Years' Customer Service Experience

The pay range for this position is: $15.40- $22.53 / hour. An annual bonus may be paid to eligible employees based upon organizational and individual performance

Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we'll do everything in our power to make sure you grow and have a meaningful career. There's no limits to your potential here.

At UCHealth, we do things differently

We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.

Be Extraordinary. Join Us Today!

UCHealth system recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.


Keywords: UCHealth, Arvada , Contact Center Rep Assoc - Call Center, Other , Arvada, Colorado

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