Company: Partner Colorado Credit Union
Posted on: August 8, 2022
The E-Services Specialist is responsible for providing basic to
complex technical support via live chat on all E-Services, taking
personal ownership until the completion of the case.
Answer, investigate and/or initiate actions on member inquiries,
requests or issues on all products and services efficiently from
the following member access channels: Web Chat, Mobile Chat, faxes,
and emails. Follow-up as required to ensure member
Responsible for answering inquiries from assigned member access
channels regarding account information, mobile banking, and
assisting members with completing any request.
Back-up the Video Teller as needed.
Back-up on the phones as needed.
Responsible for continually updating personal knowledge of changes
to company products/services, technology, regulations and policies
and procedures, practices and policies.
Participate in training to improve skills, performance levels and
overall personal development.
Consistently exceed set performance standards for service quality,
accuracy and volume.
Process all incoming mail daily, including payoffs.
Answer incoming questions from staff in reference to products,
services, or troubleshooting a problem that a member may be having,
that is with the branch employee
All other duties assigned
Assist branches with member's questions or concerns; they are
unable to assist with. I.E. On-line banking, mobile banking, third
party resources (quicken, quickbooks) ETC.
KNOWLEDGE, SKILL, AND ABILITY
Multi-tasking ability to serve members in an exceptional manor
across a wide range of products and issues.
Knowledge of all credit union products and services.
Ability to be the "face" of Partner for members, acting with
integrity, urgency, and dependability.
Ability to perform basic mathematical calculations with speed and
Must have manual dexterity to input data via keyboard (i.e.
computer, calculator, typewriter and telephone).
* The ability to navigate multiple applications in a windows
Ability to communicate clearly, concisely, and professionally in
verbal and written form.
Ability to tactfully question or actively listen to members, to
determine specific need/concerns.
Must be able to prioritize and organize multiple tasks
EDUCATION OR FORMAL TRAINING
High School or equivalent.
Six months of similar or related experience required.
COMPENSATION & BENEFITS
Starting hourly rate - $18.54
Being a part of Partner Colorado CU has its benefits. We offer
valuable benefits designed for you, your family, and your life. Our
plans are cost-effective, convenient and provide ways for staying
healthy, protecting loved ones, pursuing financial security and
living a full and balanced life. There is a potential for Annual
Performance Bonus, Medical Plans, Dental, Vision, HSA, 401(k)
match, Life/AD&D, Accident, Hospital Indemnity, Long Term Care,
Short-term Disability, Long-term Disability, Identity Theft, Paid
Time Off, Paid Holidays, Personal and Professional Development.
$18.54+ depending upon experience
Keywords: Partner Colorado Credit Union, Arvada , E-Services, Other , Arvada, Colorado
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