E-Services

Company: Partner Colorado Credit Union
Location: Arvada
Posted on: August 8, 2022

Job Description:

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Description

SUMMARY DESCRIPTION

The E-Services Specialist is responsible for providing basic to complex technical support via live chat on all E-Services, taking personal ownership until the completion of the case.

CORE COMPETENCIES

Answer, investigate and/or initiate actions on member inquiries, requests or issues on all products and services efficiently from the following member access channels: Web Chat, Mobile Chat, faxes, and emails. Follow-up as required to ensure member satisfaction.

Responsible for answering inquiries from assigned member access channels regarding account information, mobile banking, and assisting members with completing any request.

Back-up the Video Teller as needed.

Back-up on the phones as needed.

Responsible for continually updating personal knowledge of changes to company products/services, technology, regulations and policies and procedures, practices and policies.

Participate in training to improve skills, performance levels and overall personal development.

Consistently exceed set performance standards for service quality, accuracy and volume.

Process all incoming mail daily, including payoffs.

Answer incoming questions from staff in reference to products, services, or troubleshooting a problem that a member may be having, that is with the branch employee

All other duties assigned

Assist branches with member's questions or concerns; they are unable to assist with. I.E. On-line banking, mobile banking, third party resources (quicken, quickbooks) ETC.

Requirements

KNOWLEDGE, SKILL, AND ABILITY

Multi-tasking ability to serve members in an exceptional manor across a wide range of products and issues.

Knowledge of all credit union products and services.

Ability to be the "face" of Partner for members, acting with integrity, urgency, and dependability.

Ability to perform basic mathematical calculations with speed and accuracy.

Must have manual dexterity to input data via keyboard (i.e. computer, calculator, typewriter and telephone).

* The ability to navigate multiple applications in a windows environment

Ability to communicate clearly, concisely, and professionally in verbal and written form.

Ability to tactfully question or actively listen to members, to determine specific need/concerns.

Must be able to prioritize and organize multiple tasks effectively.

EDUCATION OR FORMAL TRAINING

High School or equivalent.

EXPERIENCE

Six months of similar or related experience required.

COMPENSATION & BENEFITS

Starting hourly rate - $18.54

Being a part of Partner Colorado CU has its benefits. We offer valuable benefits designed for you, your family, and your life. Our plans are cost-effective, convenient and provide ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. There is a potential for Annual Performance Bonus, Medical Plans, Dental, Vision, HSA, 401(k) match, Life/AD&D, Accident, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Identity Theft, Paid Time Off, Paid Holidays, Personal and Professional Development.

Salary Description

$18.54+ depending upon experience

Keywords: Partner Colorado Credit Union, Arvada , E-Services, Other , Arvada, Colorado