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SFS Customer Success Advocate

Company: VirtualVocations
Location: Arvada
Posted on: June 10, 2024

Job Description:

A company is looking for a (Bilingual/Spanish)-SFS Customer Success Advocate in Salt Lake City, Utah, United States.

Key Responsibilities:

Answer customer questions in English and Spanish regarding business documents or current loan information
Resolve customer inquiries by phone and email using a CRM tool
Navigate escalation paths to assess Seller's needs based on loan cycle to mitigate risk

Required Qualifications:

1+ years of customer service experience in financial institution, payment provider, or tech company
Interest in discovering and implementing new processes to support customer needs
Enjoyment in working collaboratively on new projects
Desire to implement feedback and change within the role and team
Passion for Square and customers engaging with Square products

Keywords: VirtualVocations, Arvada , SFS Customer Success Advocate, Other , Arvada, Colorado

Click here to apply!

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