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NOC Technician

Company: ClientSolv Technologies
Location: Arvada
Posted on: May 1, 2021

Job Description:

Company Description ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration. Job Description We are seeking a NOC Technician for a 6 month contract -to-hire opportunity in Westminster, CO. This role will be a 3rd shift working 10 hour shifts Tuseday night through Friday night from 9:00 pm 7:00 am. The NOC tech will provide direct support as an important part of the enterprise Network Operations Center. Contacts will be received from tenant program technical staff that may include potential issues with VMware, Microsoft, Linux, NetApp, and other assorted tool sets. This position will enable the employee to gain experience and promotions into security, networking, or cloud infrastructure positions within the team.The daily duties of this role are as follows: Act as a primary interface to business users for all IT support issuesRecord and triage incoming client and customer calls, emails, and system alert notificationsProvision new tenants in a VMware cloud environment to include deploying VMs, perform access management activities, and conduct patch/remediation effortsTroubleshoot, resolve, and/or escalate software, hardware, security, and network issuesExecute periodic performance customer contact reportsExtend personal capabilities through local training, reading, and technical project workTicket management and auditingTrain end users in the use of equipment and software Qualifications 2-5 years of directly related experience in:Workstation/server administrationNetwork support and communications troubleshootingOperations background in a Cloud environmentSecurity alert managementCustomer issue resolution and supportAdditional expereince nice to have: Demonstrated experience with Windows and non-Windows server configuration, administration, and monitoringDemonstrated troubleshooting skills in networking and storage managementExperience working in a process-oriented workflow environment; ITIL experience preferredExperience working with multi-tiered ticket handling/resolution systemsProfessional verbal and written communication skills required, capable of contributing to Knowledge ManagementAbility to react to dynamic industry and rapid changes in information technologyAbility to manage multiple priorities in a fast-paced environmentExperience supporting large enterprise IT environmentsExperience creating, modifying, and following standard procedural documentsKnowledge of the Cherwell Service Management or ServiceNow platforms is desired Additional Information This position is onsite in Westminster, CO and will require an onsite/in person interview.

Keywords: ClientSolv Technologies, Arvada , NOC Technician, Professions , Arvada, Colorado

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