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Remote Service Desk Technician I

Company: VirtualVocations
Location: Arvada
Posted on: August 3, 2022

Job Description:

An IT and cloud services company needs applicants for an opening for a Remote Service Desk Technician I.

Core Responsibilities Include:
Accepting incoming client troubleshooting calls and emails
Following up on open tickets, keeping the client informed of any updates to their ticket
Updating client documentation as needed
Applicants must meet the following qualifications:

Familiarity with administration of Office 365 and Exchange Online
Ability to review, refine and create SOPs
Working knowledge of Windows file shares (SMB/CIFS)
Proficiency in navigation and administration of Active Directory

Keywords: VirtualVocations, Arvada , Remote Service Desk Technician I, Professions , Arvada, Colorado

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