Customer Account Manager
Company: PRECISION MACHINED PRODUCTS
Location: Fort Collins
Posted on: January 18, 2026
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Job Description:
Job Description Job Description Description: Job Summary The
Customer Account Manager is responsible as the primary point of
contact for clients, ensuring their needs are met and addressing
any concerns that arise. Build and maintain strong relationships
with customers, to maintain client retention and satisfaction.
Oversee the day-to-day activities related to customer accounts,
including order processing, invoicing, and follow-ups. Coordinating
with internal teams to ensure that products and services align with
customer expectations. Sales focused, identifying upselling or
cross-selling opportunities. Provide technical support and product
information to clients. Gather customer feedback and work with
product development and sales teams to improve services and address
any gaps in customer satisfaction. Customer satisfaction and
retention focused on overall success and profitability of the
business. Ensuring that customer needs are met while also
supporting the company's growth objectives. Requirements: Essential
Functions All Customer Support Functions related to customers. Sets
up sales orders, jobs, quotes, and related information in M2M.
Ensures job cost is accurate for jobs entered and priced
accordingly. Manages Open Orders. Records all quote activity in an
approved tool (Smart Sheets). With special attention to quote
results regarding wins and losses with rationale. Tracks jobs as
they progress through production with site Leadership. Communicates
with assigned customers regarding sales order issues. Responsible
for customer specific quotes (in conjunction with estimating),
validating requirements, interpreting specifications, and obtaining
material and process costs to provide profitable yet competitive
quote submissions. Follow-up on non-awarded quoted items.
Communicates effectively and proactively with customers, adapting
to new customers as volume dictates. Identifies resource needs and
works with the appropriate departments. Works with other
departments to ensure timely and accurate production and delivery
of products. Resolves or escalates issues in a timely fashion to
Supervisor. Follows up with customers regarding any issues, as well
as production status. Follows up on delivered products to ensure
customer satisfaction. Responsible for adhering to the Company
Quality Policy and to understand and follow all applicable Quality
Work Instructions and Procedures. Understanding the manufacturing
process and having a good working knowledge of the products being
produced. Participate in the corporate Annual Operating Plan (AOP)
and Quarterly Business Reviews (QBR). Performs other duties as
assigned. Education/Skills/Abilities A bachelor's degree in
administration, marketing, communications, or a related field.
Manufacturing experience with technical knowledge of parts. Ability
to read blueprints. Knowledge with ERP systems and practices Good
supervisory, leadership, communication, and teamwork skills.
Ability to work with multiple deadlines and commitments. Ability to
understand and communicate industry specifications and standards.
Proficient computer skills with MS Office knowledge. Critical
thinking, active listening, deductive reasoning, and
problem-solving skills. Fast-changing environment, able to identify
and pivot in support of developing requirements. Physical
Demands/Work Environment Working conditions are normal for the
office and manufacturing environment. Work may involve lifting
materials and products up to 40 pounds. When working in the
manufacturing environment, using safety equipment, to include, but
not limited to, safety glasses, is required. Loose fitting clothes
and jewelry are not permitted in manufacturing. Reasonable
accommodation may be made to enable individuals with disabilities
to perform the essential functions.
Keywords: PRECISION MACHINED PRODUCTS, Arvada , Customer Account Manager, Sales , Fort Collins, Colorado
